How to Refuse a PayPal Payment

 

PayPal makes it easy to receive payments, even enabling your business to simply accept credit cards online without the effort of opening a merchant account with a bank. Sometimes that ease could also be a drag , however. If you've run out of stock or otherwise got to refuse payment, how you are doing it depends on where the payment originated. In any case, you'll only refuse -- or more accurately, refund -- a payment after it's made, and only within 60 days of the payment date.

1. Sign in to your PayPal account and click on the "My Account" tab. If you do not see the payment on the "My Account" page, click "History" and appearance for the payment in your History. Click "Payments Received" for an inventory of recent payments only, or look for the payment by date or other criteria.
2. Click the "Details" link for the payment to ascertain the payment details and options, and click on the "Issue a Refund" link on the "Transaction Details" page. If the payment was for an Ebay transaction, you'll also see a menu from which you'll choose "Refund Payment."
3. On the "Issue a Refund" page, confirm the quantity of the refund, add an invoice number or a note to be sent to the customer and click on "Continue." Then verify that the knowledge is correct and click on "Issue Refund."

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